Technology Partners MSP IT G2: Trusted Managed IT Solutions for Growing Businesses

Finding the right managed service provider (MSP) or technology partner can transform your business IT or become a costly mistake. Technology Partners Msp it G2 is your pathway to using G2’s review platform to research, compare, and select IT service providers who truly fit your needs. This guide shows you exactly how to leverage G2’s data alongside your own due diligence to make a smart, confident choice.

Whether you’re an IT leader in the US, UK, Australia, Canada, or Germany, this guide offers practical steps, ready-to-use checklists, and simple language that both technical and non-technical decision-makers can follow. You’ll learn how to shortlist providers, spot red flags in reviews, ask the right questions, and avoid common mistakes that waste time and budget.

By the end, you’ll have a clear process for turning G2 research into a shortlist of qualified technology partners or MSPs, plus tools to evaluate and choose the best fit for your company.

Who Should Read This Guide

This guide is for anyone responsible for choosing IT support or services:

• IT leaders and managers who need to expand capacity without hiring more staff
• Business owners seeking reliable, cost-effective IT support for the first time
• Decision-makers evaluating whether to outsource IT, switch MSPs, or add specialized partners
• Growing companies whose current IT setup can’t keep pace with new demands
• Teams overloaded by tickets, updates, and security tasks who need help fast

Whether you’re technical or not, if you’re choosing a technology partner or MSP, this guide walks you through the process step by step.

What “Technology Partners Msp it G2” Really Means

Let’s break down the phrase Technology Partners Msp it G2:

• Technology partners are outside firms that help you plan, build, and support IT systems and projects
• MSP IT refers to Managed Service Providers who handle ongoing IT operations, support, security, and infrastructure
• G2 is a trusted review and comparison platform where businesses rate software and service providers

This guide is not created by G2, but it shows you exactly how to use G2’s tools and data to research and compare technology partners and MSP IT providers. You’ll learn to combine G2 insights with your own checks to make the best choice.

Understanding Technology Partners and MSP IT Services

A technology partner is an outside company that helps you design, implement, and improve your IT systems. A managed service provider (MSP) is a specialized technology partner that delivers ongoing IT support, monitoring, security, and infrastructure management usually for a predictable monthly fee. Both help you access expert skills and scale IT faster than hiring alone.

Many companies now rely on MSPs instead of building large in-house IT departments. The reasons are clear: lower overhead, broader expertise, faster response to new threats, and coverage that doesn’t depend on one or two key employees.

What a Technology Partner Does

Technology partners help with strategic planning and major projects:

• Cloud migration: Moving apps and data from on-premises servers to AWS, Azure, or Google Cloud
• New software rollouts: Deploying ERP, CRM, or collaboration tools across your company
• Security upgrades: Implementing multi-factor authentication, endpoint protection, or compliance frameworks
• Infrastructure redesign: Updating networks, servers, or backup systems
• Advisory services: Planning IT roadmaps, vendor selection, or digital transformation

A technology partner typically works on specific projects with defined start and end dates, though some relationships extend into ongoing advisory or retainer arrangements.

What a Managed Service Provider (MSP) Does

MSPs handle the day-to-day operations that keep your IT running smoothly:

• 24/7 monitoring of servers, networks, and endpoints to catch problems before users notice
• Help desk and user support for password resets, software issues, and hardware problems
• Patch management to keep operating systems and applications up to date and secure
• Backup and disaster recovery to protect your data and restore operations after failures
• Security services including antivirus, firewall management, threat detection, and response
• Vendor management to coordinate with software and hardware providers on your behalf

The typical MSP model is a monthly fee per user or per device, covering a defined bundle of services. Some MSPs offer tiered packages (basic, standard, premium) so you can match the service level to your needs and budget.

How Technology Partners MSP IT G2 Work With Your IT Team

Many companies use a co-managed IT model: a small in-house team handles strategy, user training, and business-specific apps, while an MSP covers monitoring, security, updates, and after-hours support.

Common role splits:

• In-house team: Business systems, project planning, user onboarding, special requests
• MSP: Network and server monitoring, help desk, backups, patching, security operations

This approach gives you the best of both worlds: local knowledge and control, plus deep technical expertise and round-the-clock coverage.

Pros and Cons of MSPs vs In-House IT

Understanding the trade-offs helps you decide what mix is right for your company.

When an MSP makes sense:

• You have fewer than 50-100 employees and can’t justify a full IT department
• You need 24/7 support or specialized skills (security, compliance, cloud)
• Your IT workload is unpredictable or growing fast
• You want to convert capital expenses (servers, staff) into predictable operating expenses

When in-house IT is better:

• You have complex, proprietary systems that require deep, daily involvement
• Your industry or compliance needs demand full-time, on-site IT staff
• You have the budget and volume to justify multiple full-time hires
• You need instant, hands-on access to IT for mission-critical operations

Tip: Many mid-size companies start with an MSP and add in-house IT as they grow, or vice versa. The right model can evolve with your business.

How G2 Helps You Research Technology Partners MSP IT Providers

G2 is a software and services review platform where real buyers share their experiences with thousands of vendors. When you’re searching for Technology Partners Msp it G2 listings, you’re tapping into verified reviews, ratings, and comparison data that help you shortlist MSPs and technology partners faster and with more confidence.

G2 matters because it aggregates feedback from users who have already worked with the providers you’re considering. Instead of relying on marketing claims alone, you see patterns in real customer experiences: what works well, what frustrates users, and which vendors deliver on their promises.

What Is G2 and the Managed IT Services Category?

G2 organizes vendors into categories. The Managed IT Services category is where you’ll find MSPs and technology partners offering ongoing IT support, monitoring, security, and cloud management.

What you’ll see in this category:

• Provider listings: Company profiles with descriptions, features, and pricing hints
• Ratings and reviews: Star ratings, written reviews, and pros/cons from verified users
• Filters: Search by company size, region, features, deployment type, and more
• The G2 Grid: A chart that plots vendors by customer satisfaction and market presence

To find it, go to G2.com, search “Managed IT Services” or “MSP,” and browse the category page or grid.

Key G2 Scores and Grids Explained in Simple Terms

G2 uses several metrics to rank and compare vendors. Here’s what each one means for you:

• Overall star rating (1-5 stars): Average of all user ratings; higher is generally better
• Satisfaction score: Based on user reviews about ease of use, support, features, and value
• Market Presence score: Reflects the vendor’s size, visibility, social media activity, and web traffic
• Review volume and recency: How many reviews the vendor has, and how recent they are

The G2 Grid is a four-quadrant chart:

• Leaders (top-right): High satisfaction and high market presence; established, well-regarded providers
• High Performers (top-left): High satisfaction but lower market presence; often smaller, specialized, or newer
• Contenders (bottom-right): High market presence but lower satisfaction; large vendors with mixed feedback
• Niche (bottom-left): Lower on both axes; may be new, regional, or focused on a narrow segment

What this means for buyers:

• Leaders are safe, proven choices but may be pricier or less flexible
• High Performers can offer great service and value, especially if they specialize in your industry or region
• Contenders have scale and resources, but check reviews carefully for support quality
• Niche vendors might be perfect fits for specific needs, but do extra due diligence

Tip: Don’t ignore High Performers just because they’re not “Leaders.” A smaller MSP with 4.8 stars and glowing recent reviews may serve you better than a Leader with mixed feedback.

What a Vendor’s G2 Profile Can Tell You

A typical MSP profile on G2 includes:

• Overview: What the vendor does, who they serve, and key differentiators
• Features: Checklist of services offered (help desk, monitoring, security, backup, etc.)
• Pricing: Sometimes a starting price or range; often “contact vendor”
• Reviews: Written feedback, pros/cons, ratings by category (support, ease of use, value)
• Comparisons: Side-by-side charts with similar vendors
• Q&A and discussions: Questions from buyers and responses from the vendor

How to use this information:

• Review volume: 50+ reviews is a good sign; fewer than 10 can be unreliable
• Review recency: Look for reviews from the past 6–12 months; old reviews may not reflect current service
• Review themes: Patterns in pros/cons (e.g., “great support” or “slow response times”) are more telling than one-off comments
• Response to criticism: Does the vendor reply to negative reviews professionally and offer solutions?

Be cautious about:

• Overly glowing reviews with little detail or all 5-stars these can be incentivized or fake
• Very old reviews (2+ years) that may not reflect current staff, tools, or processes
• No negative reviews at all even great vendors have occasional misses; total perfection is suspicious

Using Technology Partners Msp it G2 

Here’s a simple, repeatable process to go from “I need an MSP” to “I have a shortlist of qualified providers.” Remember: use Technology Partners Msp it G2 as one input, not your only source. Combine G2 data with your own research, calls, and reference checks.

Step 1: Define Your Needs Before Searching on G2

Before you open G2, write down what you need. This focuses your search and helps you filter out poor fits fast.

Key points to define:

• User count: How many people need IT support?
• Locations: Single office, multiple sites, remote team, or international?
• Budget range: What can you afford per user or per month?
• Support hours: Business hours only, or 24/7?
• Key apps and platforms: Office 365, Google Workspace, Salesforce, ERP systems, cloud providers (AWS, Azure, etc.)
• Special needs: Industry compliance (HIPAA, PCI-DSS, GDPR), on-premises servers, legacy systems, specific security requirements

Pre-search checklist:

•  Number of users/devices
•  Geographic coverage needed
•  Monthly or annual budget limit
•  Required support hours (business hours, extended, 24/7)
•  Must-have services (help desk, monitoring, backup, security, etc.)
•  Compliance or industry requirements
•  Current IT environment (cloud, on-prem, hybrid)
•  Timeline for onboarding

Tip: Share this checklist with your team before searching. Agreement on “must-haves” vs “nice-to-haves” saves time and arguments later.

Step 2: Shortlist MSPs Using G2 Filters and Reviews

Now go to G2 and search “Managed IT Services” or “MSP” in the Technology Partners Msp it G2 category.

How to filter and shortlist:

1. Apply region filters: Select your country or state (US, UK, Australia, Canada, Germany) to find local or regional providers
2. Filter by company size: Match the MSP’s typical customer size to yours (small business, mid-market, enterprise)
3. Use feature filters: Check boxes for services you need (24/7 support, cybersecurity, cloud management, etc.)
4. Sort by rating or reviews: Start with highly rated vendors (4.0+ stars) that have recent, detailed reviews
5. Read 5-10 reviews per provider: Look for patterns in strengths (e.g., “responsive support”) and weaknesses (e.g., “billing confusion”)

Shortlisting goal: Identify 5-10 candidates that meet your basic criteria and have positive, recent feedback.

Ignore providers with:

• Fewer than 5 reviews (too little data)
• No reviews in the past year (service may have changed)
• Repeated complaints about the same issue (poor support, billing disputes, downtime)

Step 3: Compare Features, Pricing, and SLAs

Once you have your shortlist, dig deeper into what each MSP offers.

Features to compare:

• Help desk support: Phone, email, chat, ticketing portal; hours of availability
• Monitoring and alerts: Proactive monitoring of servers, networks, endpoints
• Security services: Antivirus, firewall, threat detection, vulnerability scanning, security awareness training
• Backup and disaster recovery: Frequency, retention, cloud vs on-prem, recovery time objectives (RTO)
• Patch management: Automatic updates for OS and applications
• Cloud services: Office 365/Google Workspace admin, Azure/AWS management
• Vendor management: Coordinating with hardware/software vendors
• Reporting: Monthly reports, dashboards, transparency into issues and resolutions

Pricing models:

• Per user per month: Common for SMBs; typically $75–$250/user depending on service level
• Per device per month: Covers endpoints (desktops, laptops, servers) rather than users
• All-inclusive tiers: Basic, standard, premium packages with fixed monthly fees
• À la carte: Pay only for the services you need; can be cheaper or more expensive depending on your mix

Service Level Agreements (SLAs):

• Response time: How fast the MSP acknowledges a ticket (e.g., 15 minutes for critical, 2 hours for low priority)
• Resolution time: Target time to fix issues (varies by severity)
• Uptime guarantees: Often 99.5% or 99.9% for monitored systems
• Penalties or credits: What happens if the MSP misses SLA targets

Comparison table example:

Tip: Price is important, but don’t choose based on cost alone. A cheaper MSP with slow response times can cost you far more in downtime and lost productivity.

Step 4: Talk to Vendors and Verify What You Saw on G2

G2 reviews give you a starting point, but a discovery call or demo confirms fit and quality.

How to use your shortlist:

• Schedule calls with 3-5 finalists (not all 10; that’s too time-consuming)
• Prepare questions based on what you read in reviews and your must-have list
• Ask for a demo or trial period if you’re unsure about tools or processes
• Request references from customers in your industry or size range
• Verify SLA details and pricing in writing; don’t rely on verbal promises

Create a scorecard to track each conversation:

Tip: Include someone from your team who will interact with the MSP daily (a power user or department lead). Their input on communication style and fit is invaluable.

Risks and Limits of Relying Only on G2 Reviews

G2 is a powerful research tool, but it’s not perfect. Smart buyers use Technology Partners Msp it G2 data as one piece of the puzzle, not the whole picture.

When G2 Data Can Be Misleading or Incomplete

Small review counts: A vendor with 5 five-star reviews may look great, but 5 data points aren’t statistically reliable. One bad quarter could tank the rating.

Old reviews: A provider with 100 reviews from 2-3 years ago may have completely changed ownership, staff, or service quality. Recent reviews (past 6-12 months) matter most.

Skewed ratings: Happy customers and very unhappy customers are most likely to review. The “middle” experience decent but not amazing is underrepresented. Don’t assume a 4.8 rating means perfection.

Incentivized reviews: Some vendors offer discounts or perks for reviews, which can inflate ratings or focus on superficial positives. Look for detailed, specific feedback rather than generic praise.

Regional gaps: A vendor may have great reviews in the US but poor service in the UK or Australia. Filter by your region and check for local feedback.

Common Mistakes Buyers Make With Review Sites

• Chasing only the top score: The #1 vendor may not fit your industry, size, or needs
• Ignoring fit: A “Leader” for enterprises may struggle to serve a 20-person startup
• Skipping calls: Reviews can’t replace a conversation about your specific requirements
• Choosing on price alone: The cheapest option often means the least support or hidden fees
• Not checking references: Even glowing G2 reviews should be backed by a reference call or two

How to Balance G2 With Other Research Sources

Use G2 to build your shortlist, then validate with:

• Referrals: Ask peers, industry groups, or your network for MSP recommendations
• Other review platforms: Check Trustpilot, Clutch, or Google reviews for additional perspectives
• Request for Proposal (RFP): Send a formal RFQ to 3-5 finalists to get detailed, comparable proposals
• Reference calls: Talk to 2-3 current customers about their real-world experience
• Trial or pilot project: Start with a small engagement (e.g., help desk for one team) before committing company-wide

Best practice: Use G2 for discovery and filtering, then use calls, demos, and references to make your final choice.

Practical Tips: Checklists, Scorecards, and Questions 

Here are tools you can copy and adapt to turn research into a clear decision.

Build a Simple MSP Evaluation Checklist

Use this checklist to score each candidate on must-have and nice-to-have features.

Must-Have Items:

•  Covers our geographic locations
•  Supports our key software and platforms
•  Meets our support hours requirement (business hours or 24/7)
•  Fits within our budget
•  Has positive, recent reviews (past 12 months)
•  Offers required compliance (HIPAA, GDPR, PCI-DSS, etc.)
•  Provides SLA with clear response/resolution times
•  Has experience in our industry

Nice-to-Have Items:

•  Offers proactive security services (threat hunting, SOC)
•  Provides regular reports and dashboards
•  Has local technicians for on-site visits
•  Offers flexible contract terms (month-to-month or short-term)
•  Includes training or onboarding support
•  Has strong vendor management experience

If a provider fails more than one or two “must-haves,” remove them from your shortlist.

Create a Scorecard to Rank Your Top Choices

A scorecard turns subjective impressions into objective comparisons.

How to build one:

1. List criteria that matter to your business (support quality, security, price, cultural fit, etc.)
2. Assign weights (1-5) to each criterion based on importance
3. Score each vendor (1-5) on each criterion after calls and demos
4. Multiply score × weight for each cell, then sum the totals

Example scorecard:

Use this in team discussions to see where vendors excel or fall short, and to justify your final recommendation.

Must-Ask Questions for MSP Sales Calls

Prepare 8-12 core questions to ask every finalist. This ensures you compare apples to apples.

Support and SLA:

1. What are your guaranteed response times for critical, high, medium, and low-priority tickets?
2. Do you offer 24/7 support? If so, is it a live person or automated?
3. What happens if you miss an SLA target?

Security and Compliance:

4. What security services are included vs add-on (antivirus, EDR, firewall, vulnerability scans)?
5. Do you have experience with our compliance requirements (HIPAA, GDPR, PCI-DSS)?
6. How do you handle security incidents and breaches?

Tools and Processes:

7. What RMM (remote monitoring and management) and PSA (professional services automation) tools do you use?
8. How do you handle patching and updates? Can we control timing?
9. What backup and disaster recovery solutions do you use? How often are backups tested?

Onboarding and Culture:

10. What does your onboarding process look like? How long does it take?
11. Will we have a dedicated account manager or engineer?
12. Can you provide 2-3 references from clients similar to us (industry, size)?

Pricing and Contracts:

13. What’s included in your base price, and what costs extra?
14. What’s the contract term, and what are the cancellation terms?
15. Are there any setup fees, onboarding costs, or hidden charges?

Tip: Ask for sample SLA documents, monthly reports, and customer portals during the call. Seeing the real tools and paperwork helps you judge transparency and professionalism.

United States: Common Standards and Expectations

Key focus areas:

• Uptime and speed: US businesses expect fast response times (often 15–60 minutes for critical issues) and high uptime SLAs (99.5%+)
• Flexible contracts: Month-to-month or annual contracts are common; multi-year commitments less so for SMBs
• Certifications: Look for MSPs with CompTIA certifications, Microsoft Partner status, or industry-specific credentials (e.g., HITRUST for healthcare)

Common compliance frameworks:

• HIPAA for healthcare
• PCI-DSS for payment processing
• SOC 2 for SaaS and tech companies
• NIST for government contractors

Pricing: Typical US MSP pricing ranges from $75-$250 per user per month depending on service tier and complexity.

Tip: Check if the MSP has local or regional offices. A provider based in California may struggle to serve a company in New York if they don’t have East Coast coverage.

United Kingdom and European Union (Including Germany)

Data protection is paramount:

• GDPR (General Data Protection Regulation): Any MSP handling EU/UK data must comply with GDPR. Verify they have a Data Processing Agreement (DPA) and proper data residency.
• UK GDPR: Post-Brexit, the UK has its own GDPR; in practice, it’s nearly identical to EU GDPR.

Germany-specific notes:

• Terms: In Germany, MSPs are often called “IT-Dienstleister” (IT service providers) or “Managed Services Anbieter”
• Privacy and compliance: Germany has strict data protection laws beyond GDPR; many companies require data to be hosted within Germany or the EU
• Language and support: Ensure the MSP offers German-language support if your team needs it

Certifications:

• ISO 27001 for information security management
• Cyber Essentials (UK)
• NIS Directive compliance for critical infrastructure

Pricing: UK and EU MSP pricing is often quoted per device or per user per month, ranging from £50–£200 (or €60-€220).

Tip: Always ask where your data will be stored. If you’re in the EU or Germany, confirm that backups and primary data remain in the EU to avoid GDPR complications.

Australia and Canada: Time Zones, Data Residency, and Support

Australia:

• Time zone challenges: If your MSP is in the US or Europe, check that they offer coverage during Australian business hours (AEST/AEDT)
• Data residency: Many Australian businesses prefer data stored in Australian data centers to comply with privacy laws and reduce latency
• Certifications: Look for ISM (Information Security Manual) compliance, especially for government contractors

Canada:

• Bilingual support: In Quebec or bilingual regions, check if the MSP offers French-language support
• Data residency: Canadian privacy laws (PIPEDA) and some provincial rules may require data to stay in Canada
• Time zone coverage: Eastern and Pacific time zones span the country; ensure the MSP covers your local hours

Pricing: Australian MSPs typically charge AUD $100–$300 per user per month. Canadian pricing is similar to US rates (CAD $100-$300).

Tip: Ask if the MSP has local engineers or partners who can provide on-site support. Remote-only support works for most issues, but hardware failures or network outages sometimes need hands-on help.

Comparing MSPs vs In-House IT 

Understanding where MSPs fit among other IT staffing choices helps you pick the right model or combination for your business.

MSP vs In-House IT: Key Differences

When MSPs are usually more cost-effective:

• Small to mid-size companies (10-250 employees) where hiring a full IT team is too expensive
• Organizations with limited IT budget who need predictable monthly costs
• Businesses needing 24/7 coverage without paying for night-shift salaries
• Companies requiring specialized skills (security, compliance, cloud) that are hard to hire

When in-house IT is worth the investment:

• Large enterprises with complex, custom systems and 500+ employees
• Industries with strict compliance or security needs (defense, finance, healthcare) requiring on-site staff
• Companies with mission-critical, proprietary technology that third parties can’t easily support

MSP vs One-Off IT Consultants or Freelancers

Technology Partners Msp it G2 providers are different from project-based consultants:

• MSPs: Ongoing relationship, monthly fee, proactive monitoring and support
• Consultants/Freelancers: One-time or project-based work (migrations, implementations, audits), billed hourly or per project

When to use each:

• Use an MSP if you need continuous support, monitoring, and maintenance
• Use a consultant for discrete projects (office move, software rollout, security audit) that don’t require long-term support

Hybrid approach: Some companies use an MSP for daily operations and bring in specialized consultants for major projects or strategic planning.

When a Hybrid Model (MSP + In-House) Works Best

Many mid-size firms (50–500 employees) find the sweet spot with co-managed IT:

• In-house team (1-3 people): Handles strategy, vendor relationships, user training, business-specific applications, and projects
• MSP: Covers 24/7 monitoring, help desk, patching, backups, security operations, and after-hours support

Examples of splitting duties:

• In-house: Manages Salesforce customization, onboards new hires, plans IT roadmap
• MSP: Monitors servers, responds to tickets, patches systems, runs antivirus and backups

Benefits:

• Lower cost than a full in-house team with the same coverage
• In-house staff focus on strategy and high-value work, not routine tasks
• Access to deep technical expertise (security, cloud, networking) without hiring specialists

What to agree on in advance:

• Clear division of responsibilities (who handles what)
• Communication protocols (daily check-ins, shared ticketing system, escalation paths)
• SLAs and response times for the MSP
• Decision-making authority (who approves changes, budgets, new tools)

FAQs 

What Is a Technology Partner in IT?

A technology partner is an outside company that helps you plan, build, support, or improve your IT systems. Technology partners can specialize in specific areas (cloud, security, networking) or offer broad services. They work alongside your team to solve technical challenges, implement new solutions, or manage ongoing operations.

Technology partners include MSPs, consultants, system integrators, and specialized vendors who provide expertise, tools, and resources you don’t have in-house.

Is a TTechnology Partners MSP IT G2 the Same as a Managed Service Provider?

Not exactly. A managed service provider (MSP) is a type of technology partner focused on ongoing, proactive IT management monitoring, support, security, backups, and maintenance for a monthly fee.

Other technology partners (like consultants or system integrators) may handle one-time projects, strategic planning, or software implementations without providing day-to-day support. Some technology partners offer both MSP services and consulting, so there’s overlap.

How Do I Use G2 to Find a Good Managed Service Provider?

Technology Partners Msp it G2 searches start on G2’s Managed IT Services category page. Here’s the quick process:

1. Go to G2.com and search “Managed IT Services” or “MSP”
2. Apply filters: region, company size, features you need
3. Sort by rating and review count
4. Read 5–10 recent reviews per provider, looking for patterns in support quality and reliability
5. Shortlist 5-10 candidates with 4.0+ stars and recent, detailed reviews
6. Visit each vendor’s G2 profile to check features, pricing hints, and comparisons

Use G2 for your initial shortlist, then validate with discovery calls, references, and demos.

What Should I Look for in G2 Reviews When Choosing an MSP?

Focus on patterns in recent reviews (past 6–12 months) rather than individual comments or overall star counts.

Green flags:

• Consistent praise for fast, helpful support
• Mentions of proactive monitoring or catching issues before downtime
• Clear communication and transparency
• Quick onboarding and smooth transitions

Red flags:

• Repeated complaints about slow response times or missed SLAs
• Poor communication, billing disputes, or “bait and switch” pricing
• High turnover (mentions of changing account managers or engineers)
• Lack of vendor responses to negative reviews

Look for 4.0+ stars, 20+ reviews, and feedback from companies similar to yours in size and industry.

How Much Do Managed Service Providers Typically Cost?

Typical MSP pricing:

• Per user per month: $75-$250 (US), £50–£200 (UK), AUD $100–$300 (Australia), CAD $100–$300 (Canada), €60–€220 (Germany)
• Per device per month: Similar ranges; covers desktops, laptops, servers
• All-inclusive tiers: Basic ($75–$100/user), Standard ($120-$180/user), Premium ($200–$300/user)

What drives price up:

• 24/7 support vs business hours only
• Advanced security services (SOC, threat hunting, EDR)
• Compliance requirements (HIPAA, PCI-DSS, GDPR)
• High SLA guarantees (faster response/resolution)
• On-site support or dedicated engineers
• Large number of servers or complex infrastructure

What drives price down:

• Standardized environments (cloud-only, common software)
• Business-hours-only support
• Basic services (help desk, monitoring, backups only)
• Higher user counts (volume discounts)

Always get detailed quotes from 3–5 providers and compare what’s included vs add-on. The cheapest option often hides costs or skimps on support.

Can I Use Both In-House IT and an MSP at the Same Time?

Absolutely. This is called co-managed IT or a hybrid IT model, and it’s common for mid-size companies (50-500 employees).

How it works:

• In-house team: Handles strategy, user onboarding, business applications, and special projects
• MSP: Covers 24/7 monitoring, help desk, patching, backups, security operations

Benefits:

• Lower cost than a full in-house team with the same coverage
• Access to specialized skills (security, compliance, cloud) without hiring experts
• In-house staff focus on high-value, strategic work instead of routine tickets

What to agree on:

• Clear roles and responsibilities (who does what)
• Shared ticketing system or communication platform
• Escalation paths for complex issues
• SLAs and response times

Many companies start with an MSP and add in-house IT as they grow, or start with in-house and add an MSP to cover gaps.

What Certifications Should I Look for in an MSP?

Look for vendor certifications and security/compliance frameworks relevant to your industry and region:

Vendor certifications:

• Microsoft Partner (Gold or Silver) for Office 365, Azure, Windows
• AWS Partner or Azure Expert MSP for cloud services
• Cisco, VMware, or Dell certifications for networking and infrastructure

Security and compliance:

• ISO 27001: Information security management
• SOC 2 Type II: Security and privacy controls
• CompTIA certifications: A+, Network+, Security+ for technician skills
• CISSP or CEH: For cybersecurity expertise

Industry-specific:

• HITRUST or HIPAA compliance for healthcare
• PCI-DSS for payment processing
• GDPR compliance and DPA for EU/UK data protection
• Cyber Essentials (UK) or Essential Eight (Australia)

Ask for proof of certifications and check expiry dates. Certifications show the MSP invests in training and meets industry standards.

How Long Does It Take to Onboard a New MSP?

Typical onboarding timelines:

• Small business (10-50 users): 2-4 weeks
• Mid-size company (50-250 users): 4-8 weeks
• Enterprise or complex environment (250+ users): 8-12+ weeks

What happens during onboarding:

1. Discovery and documentation: The MSP audits your current systems, network, software, and security
2. Tool deployment: Install monitoring agents, remote management software, backup solutions
3. Process setup: Configure ticketing system, contact lists, escalation procedures
4. Knowledge transfer: MSP learns your business processes, key applications, and pain points
5. Transition period: Overlap with your current IT provider (if any) or in-house team
6. Go-live and stabilization: MSP takes over day-to-day support; first 30 days often have extra check-ins

Faster onboarding when:

• Your environment is standardized (cloud-based, few custom apps)
• You have good documentation (network diagrams, software licenses, passwords)
• You can dedicate staff time to answer questions and approve changes

Slower onboarding when:

• Complex legacy systems or on-premises infrastructure
• Poor documentation or undocumented “shadow IT”
• Limited internal resources to support the transition

Tip: Build a 30-60 day buffer between signing the contract and expecting full service. Rushing onboarding leads to gaps and mistakes.

What Happens If I’m Not Happy With My MSP?

First steps:

1. Review your contract: Check the cancellation terms, notice period (often 30–90 days), and any early termination fees
2. Document issues: Keep records of missed SLAs, poor support, or unresolved problems
3. Escalate internally: Request a meeting with your account manager or the MSP’s leadership to address concerns

If issues persist:

4. Invoke SLA remedies: If your contract includes credits or penalties for missed SLAs, request them
5. Issue formal notice: Send written notice (email and certified mail) citing specific contract breaches or performance failures
6. Prepare to transition: Start evaluating replacement MSPs using the Technology Partners Msp it G2 process in this guide

Switching MSPs:

• Timeline: Plan 4-8 weeks for transition (new MSP onboarding overlaps with old MSP exit)
• Data and tools: Ensure you have admin access to all your systems, licenses, and backups
• Communication: Inform your team and manage expectations during the switchover
• Lessons learned: Document what went wrong and use it to vet the next provider

Most MSP contracts allow termination with 30-90 days’ notice. Read your contract carefully and consult a lawyer if you’re unsure about terms or disputes.

Should I Sign a Long-Term Contract With an MSP?

It depends on your risk tolerance and the MSP’s track record.

Pros of longer contracts (1-3 years):

• Lower monthly price: MSPs often discount for annual or multi-year commitments
• Stability: Locked-in pricing protects you from rate increases
• Better service: MSPs may prioritize long-term clients for projects and support

Cons of longer contracts:

• Lock-in risk: If the MSP underperforms, you’re stuck until the contract ends (or pay termination fees)
• Less flexibility: Hard to switch if your needs change or better options appear
• Upfront commitment: You’re betting on a provider you haven’t worked with yet

Best practice:

• Start with a shorter term: 6-12 months for your first contract, or a month-to-month trial period
• Negotiate renewal terms: After 6-12 months of good service, consider a longer contract for better pricing
• Include performance reviews: Build quarterly or annual reviews into the contract, with the option to renegotiate or exit if SLAs are missed

Tip: Never sign a multi-year contract with an MSP you haven’t worked with. Insist on a trial period or short initial term to prove the relationship works.

Conclusion: 

Recap: Using Technology Partners Msp it G2 the Smart Way

Choosing the right MSP or technology partner transforms your IT from a cost center into a competitive advantage. Technology Partners Msp it G2 gives you a proven path to research, compare, and select providers who truly fit your needs.

Key lessons:

• Define your needs first: Know your user count, budget, support hours, and compliance needs before you search
• Use G2 to build a shortlist: Filter by region, company size, and features; look for 4.0+ stars and recent, detailed reviews
• Combine G2 with other research: Add referrals, reference calls, demos, and RFPs to validate what you see in reviews
• Focus on fit, not just price: The cheapest MSP often delivers the least support; balance cost with quality and SLAs
• Start small and test: Use a trial period or short contract to prove the relationship before committing long-term

Checklists and scorecards turn subjective impressions into clear, defensible decisions. Share them with your team, score each vendor, and choose based on evidence, not gut feeling.

Simple 5-Step Action Plan You Can Start Today

Ready to find your next Technology Partners Msp it G2 provider? Here’s what to do right now:

1. Define your requirements using the pre-search checklist in Step 1 (30 minutes)
2. Search G2’s Managed IT Services category and apply filters for your region, size, and features (30 minutes)
3. Shortlist 5-10 candidates based on ratings, recent reviews, and feature match (1 hour)
4. Schedule discovery calls with 3–5 finalists and prepare your must-ask questions (1 week)
5. Score and compare using the vendor scorecard, then check references and choose (1 week)

Total timeline: 2-3 weeks from start to decision, if you stay focused.

Copy or adapt the checklists, scorecards, and question lists in this guide to fit your business. Share them with your team, IT staff, and leadership to align on priorities and make a confident choice.

Final Tip: Don’t rush the decision. A bad MSP choice costs far more in downtime, frustration, and switching costs than the time you save by moving fast. Invest the effort upfront to find a true technology partner who will support your growth for years to come.

Good luck your next great IT partner is out there, and now you know exactly how to find them.